Shipping Policy

SHIPPING POLICY

Last updated: 11/12/2025

1. Shipping Areas

AURA currently ships across the United Kingdom.

If you would like delivery to another location outside the UK, please contact us before placing your order at:

📧 support@aura-store.com

2. Delivery Times

Orders are usually prepared and dispatched within 24 business hours after order confirmation.

Once shipped, the estimated delivery time within the United Kingdom is typically between 3–7 business days.

Please note:

  • Delivery times may occasionally be affected by bank holidays, courier delays, severe weather conditions, or other circumstances beyond our control.

  • In the event of a significant delay, we will make every reasonable effort to inform you as soon as possible.

3. Shipping Costs

Shipping costs are always displayed before completing your purchase.

The delivery fee may vary depending on:

  • Delivery destination

  • Parcel size or weight

  • Active promotions (for example, free shipping above a certain order value)

All prices are displayed in pounds sterling (£) and include applicable VAT where required.

4. Delivery Attempts and Undelivered Orders

Courier companies generally make up to 2 delivery attempts.

If an order cannot be delivered due to:

  • An incorrect delivery address

  • Repeated absence at the delivery location

  • Failure to collect the parcel

  • Unjustified refusal of the delivery

the parcel may be returned to our warehouse.

In such cases, additional shipping charges may apply for re-delivery.

5. Damaged or Incomplete Orders

When your order arrives, please check that the packaging is in good condition.

If you notice any visible damage, tampering, or issues with the parcel, please:

  • Inform the courier where possible.

  • Take clear photographs of the packaging and products.

If your order arrives damaged or incomplete, contact us within 48 hours at:

📧 support@aura-store.com

Email subject line:

"Delivery Issue – Order [ORDER NUMBER]"

Please include:

  • Photos of the parcel

  • Photos of the product(s)

  • A description of the issue

This will allow us to resolve the matter as quickly as possible and provide an appropriate solution, such as a replacement, reshipment, or refund where applicable.