Terms of Service

TERMS OF SERVICE

Last updated: 11/12/2025

1. Who We Are

The AURA website is owned and operated by:

AURA

📧 Email: support@aura-store.com

Our online store is powered by:

Shopify UK

However, all purchase agreements are entered into directly with AURA.

2. Acceptance of These Terms

By accessing this website and/or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use this website or place any orders.

AURA reserves the right to amend these terms at any time. The terms applicable to your order will be those in force at the time of purchase.

3. Eligibility and Accuracy of Information

To place an order through this website, you must be at least 18 years old.

You also agree to provide accurate, complete, and up-to-date information throughout the ordering process.

4. Products and Product Information

We sell products related to wellbeing, personal care, and healthy living, including accessories and body care products.

The key features and descriptions of each product are displayed on the relevant product page.

All prices are displayed in pounds sterling (£) and include VAT unless otherwise stated.

Before completing your purchase, you will be able to review:

  • The total price of the products

  • Applicable taxes

  • Shipping costs

  • Any additional applicable charges

5. Ordering Process

The ordering process works as follows:

  1. You select a product and add it to your basket.

  2. You review the selected items, quantities, and prices.

  3. You enter your delivery and billing information.

  4. You choose your shipping and payment method.

  5. You review your order summary.

  6. You confirm your purchase by clicking "Complete Order" or a similar button.

  7. You will receive an order confirmation email with the details of your purchase.

6. Payment Methods

Available payment methods will be displayed during checkout.

These may include:

  • Credit or debit card

  • PayPal

  • Other available electronic payment methods

All payments must be completed before the order is processed and dispatched.

7. Shipping and Returns

The terms relating to:

  • Shipping

  • Delivery times

  • Costs

  • Returns

  • Refunds

are governed by our separate Shipping Policy and Returns & Refunds Policy, which form part of these Terms of Service.

Orders are typically delivered within 3–7 business days within the United Kingdom, although delivery times may vary depending on location and operational circumstances.

8. Use of Products

Our products are intended for wellbeing and personal care purposes only.

They are not medical treatments and should not replace professional medical advice.

If you have any medical condition, injury, or health concern, we recommend consulting a qualified healthcare professional before using any product.

AURA shall not be held liable for any damage or issues arising from improper use or use contrary to the product instructions.

9. Customer Support and Dispute Resolution

If you have any questions, concerns, or complaints, you may contact us at:

📧 support@aura-store.com

We will make every reasonable effort to resolve disputes amicably and efficiently.

These Terms of Service shall be governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales, in accordance with applicable consumer protection laws.